Contact for information or to file a complaint regarding Banks, Consumer Finance, Credit Unions, Savings & Loans, Mortgage Brokers, Pawnbrokers, PayDay Loans/Check Cashers, and Credit Repair/Credit Service Organizations.
Commerce Department
Division of Real Estate and Professional Licensing
Handles complaints and regulates Federal Savings and Loans and Federal
Savings Banks.
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington , DC 20580
877-382-4357 www.ftc.gov
Handles complaints concerning most non-bank lenders, such as mortgage and finance companies and state credit unions.
The Federal Reserve Consumer Help Center
20 th and Constitution Avenue
Mail Stop 801
Washington , DC 20581
202-452-3693
888-851-1920 www.federalreserve.gov
Handles complaints and regulates state-chartered banks and trusts. Also administers Truth-in-Lending, Equal Credit Opportunity Act, and Fair Credit Reporting Act.
National Credit Union Administration
1775 Duke Street
Alexandria , VA 22314-3428
703-518-6300 www.ncua.gov
Handles complaints and regulates National Credit Unions.
Department of Agriculture
Rural Development/Rural Housing Services